Privacy policy

BUYERVOX STORE

Privacy Policy

Website: https://buyervox.com
Email: buyervoxstore@gmail.com
Instagram: @buyervox.store

Last Updated: 10 October 2026

At BUYERVOX STORE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information, where necessary:

Personal information: Name, email address, phone number, and billing or shipping address.
Order information: Products purchased, order details, delivery information, and transaction status.
Payment information: Payment confirmation and transaction references provided by our payment service providers. We do not intend to store complete card details or payment passwords on our own systems.
Technical information: IP address, browser type, device information, website usage data, and cookies or similar technologies, where applicable.
Customer communications: Information you provide when contacting us through email, Instagram, or other customer-support channels.

We collect only the information reasonably necessary for our business operations and applicable legal obligations.

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver your orders.
Manage payments, cancellations, returns, and refunds.
Communicate order updates and respond to customer enquiries.
Provide customer support and improve our products and services.
Detect and prevent fraud, unauthorised transactions, and misuse of our website.
Maintain business records and comply with applicable legal requirements.
Send promotional messages or marketing communications where permitted by law and subject to applicable consent or opt-out requirements.

We do not use your information for purposes incompatible with this policy without an appropriate legal basis or notice where required.

3. Payment Security

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information may be handled directly by those providers under their own privacy and security practices. Please review their policies where applicable.

BUYERVOX STORE does not ask customers to share their card PIN, banking password, or OTP through email or Instagram. Never disclose these confidential details to anyone claiming to represent our store.

4. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Delivery partners for shipping and order fulfilment.
Payment providers for processing transactions and refunds.
Website hosting and technology providers for website operation and security.
Customer-support services for responding to enquiries.
Professional advisers or authorities where disclosure is necessary to comply with applicable law or protect legitimate rights.

Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand visitor activity, and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will seek consent for non-essential cookies or similar technologies.

6. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure service providers, and appropriate technical and organisational safeguards.

However, no online platform or electronic transmission can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their account and contact information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, and legal compliance.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information associated with you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent for processing that relies on your consent.
Opt out of promotional communications.
Raise a privacy concern or submit a complaint.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.

9. Third-Party Websites and Services

Our website or social media pages may contain links to third-party websites, payment providers, or other services.

These third parties operate under their own terms and privacy policies. BUYERVOX STORE is not responsible for the privacy practices of external websites that we do not control.

10. Children's Privacy

Our website is intended for customers who are legally able to make purchases or who use the website with appropriate parental or guardian involvement where required.

We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage customers to review this page periodically.