Shipping policy

BUYERVOX STORE

Shipping & Delivery Policy

Website: https://buyervox.com
Customer Support: buyervoxstore@gmail.com
Instagram: @buyervox.store

Last Updated: 10 October 2026

At BUYERVOX STORE, we are committed to delivering your orders safely and reliably. We understand how important it is to receive your purchases on time, and we strive to make every delivery experience smooth, transparent, and convenient.

Please read our Shipping & Delivery Policy to understand how we process, dispatch, and deliver your orders.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

  • Processing may take longer during sales, promotional events, or periods of unusually high order volume.

Order processing time is separate from the delivery time.

2. Estimated Delivery Time

Our estimated delivery timelines are as follows:

  • Within Kerala: Approximately 2–5 business days after dispatch.

  • Rest of India: Approximately 4–8 business days after dispatch.

  • Remote locations: Delivery may take additional time depending on courier availability and location.

These are estimated timelines, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier partner, weather conditions, and other circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any free-shipping offer will be subject to the terms and eligibility conditions displayed with that offer.

We aim to keep shipping charges clear and transparent so you know the applicable costs before placing an order.

4. Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided with your order.

You can use these details to check the status of your shipment through the relevant courier service.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details, including their name, phone number, address, PIN code, and any necessary delivery instructions.

If you notice an error, contact us as soon as possible at buyervoxstore@gmail.com.

We will try to update the information before dispatch, but changes cannot be guaranteed once the order has been handed over to the courier.

Additional delivery charges may apply where permitted if an incorrect address or customer-requested change results in a new shipment.

6. Delayed Deliveries

Although we work to dispatch orders promptly, delays may occasionally occur due to:

  • Courier service disruptions.

  • Weather conditions or natural events.

  • Public holidays or peak shopping periods.

  • Remote delivery locations.

  • Incorrect or incomplete delivery details.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will review the available tracking information and assist you with the next steps.

7. Lost, Missing, or Incorrect Deliveries

If your shipment appears lost, your package is missing, or you receive an incorrect product, please contact our customer-support team.

We will investigate the issue with the relevant courier or fulfilment partner and work towards an appropriate resolution, which may include redelivery, replacement, or refund where applicable.

Any resolution will be handled in accordance with our Return & Refund Policy and applicable law.

8. Damaged Packages

Please inspect your package when it arrives.

If your product is damaged or defective, contact buyervoxstore@gmail.com within 48 hours of delivery, including your order number and clear photographs or videos of the product and packaging.

We will review your request and guide you through the available options.

This reporting period does not remove any rights you may have under applicable law.

9. Cash on Delivery (COD)

Cash on Delivery is available only if the option is displayed at checkout for your order and delivery location.

If COD is available, please ensure that someone is available to receive the package and pay the amount shown in the order confirmation.

10. Delivery Attempts and Undelivered Orders

Our courier partners may make one or more delivery attempts, depending on their procedures.

If delivery fails because the recipient is unavailable, the address is incorrect, or the shipment is refused, the courier may return the package to us.

If an order is returned to us, please contact our support team to discuss the available options. Any additional shipping charges or refund adjustments will be handled in accordance with the disclosed terms and applicable law.

11. Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may not be possible, and our Return & Refund Policy will apply.

If we are unable to fulfil an order after receiving payment, we will notify you and arrange an applicable refund.

12. Contact Us

For shipping updates, delivery concerns, or assistance with an order, please contact:

BUYERVOX STORE

Website: https://buyervox.com

Email: buyervoxstore@gmail.com

Instagram: @buyervox.store

Please include your order number in your enquiry so that we can assist you more efficiently.

Thank you for choosing BUYERVOX STORE. We appreciate your trust and are committed to making your shopping and delivery experience as reliable and convenient as possible.